{"id":5361,"date":"2018-09-26T13:16:13","date_gmt":"2018-09-26T11:16:13","guid":{"rendered":"https:\/\/seanlina.com\/faq-haeufig-gestellte-fragen\/"},"modified":"2019-12-11T15:30:41","modified_gmt":"2019-12-11T14:30:41","slug":"faq-haeufig-gestellte-fragen","status":"publish","type":"page","link":"https:\/\/seanlina.com\/en\/faq-haeufig-gestellte-fragen\/","title":{"rendered":"FAQ &#8211; Frequently Asked Questions"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-image-element in-legacy-container\" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\"fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"1170\" height=\"140\" alt=\"Banner SEAN &amp; LINA\" title=\"banner-sean-lina\" src=\"https:\/\/seanlina.com\/wp-content\/webp-express\/webp-images\/uploads\/2018\/09\/banner-sean-lina.jpg.webp\" data-orig-src=\"https:\/\/seanlina.com\/wp-content\/webp-express\/webp-images\/uploads\/2018\/09\/banner-sean-lina.jpg.webp\" class=\"lazyload img-responsive wp-image-1026\" srcset=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%271170%27%20height%3D%27140%27%20viewBox%3D%270%200%201170%20140%27%3E%3Crect%20width%3D%271170%27%20height%3D%27140%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-srcset=\"https:\/\/seanlina.com\/wp-content\/webp-express\/webp-images\/uploads\/2018\/09\/banner-sean-lina-200x24.jpg.webp 200w, https:\/\/seanlina.com\/wp-content\/webp-express\/webp-images\/uploads\/2018\/09\/banner-sean-lina-400x48.jpg.webp 400w, https:\/\/seanlina.com\/wp-content\/webp-express\/webp-images\/uploads\/2018\/09\/banner-sean-lina-600x72.jpg.webp 600w, https:\/\/seanlina.com\/wp-content\/webp-express\/webp-images\/uploads\/2018\/09\/banner-sean-lina-800x96.jpg.webp 800w, https:\/\/seanlina.com\/wp-content\/webp-express\/webp-images\/uploads\/2018\/09\/banner-sean-lina.jpg.webp 1170w\" data-sizes=\"auto\" data-orig-sizes=\"(max-width: 800px) 100vw, 1170px\" \/><\/span><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><div class=\"fusion-separator-border sep-double\" style=\"--awb-height:20px;--awb-amount:20px;border-color:#e0dede;border-top-width:0px;border-bottom-width:0px;\"><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-one-full fusion-column-first fusion-column-last\" style=\"--awb-bg-size:cover;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-1 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:35;line-height:1.16;\"><h1>FAQ &#8211; Frequently Asked Questions<\/h1><\/h1><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-first\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );margin-right: 4%;\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-2 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:35;line-height:1.16;\"><h3>customer account<\/h3><\/h1><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#3a3a3a;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#6666666;--awb-title-font-family:&quot;Lato&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:17px;--awb-content-font-family:&quot;Source Sans Pro&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5361-1\"><div class=\"fusion-panel panel-default panel-cca79d1eee46ab2ae fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_cca79d1eee46ab2ae\"><a aria-expanded=\"false\" aria-controls=\"cca79d1eee46ab2ae\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-1\" data-target=\"#cca79d1eee46ab2ae\" href=\"#cca79d1eee46ab2ae\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the advantages of a customer account? <\/span><\/a><\/h4><\/div><div id=\"cca79d1eee46ab2ae\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_cca79d1eee46ab2ae\"><div class=\"panel-body toggle-content fusion-clearfix\"><strong>With a customer account you profit from the following advantages:<\/strong><br \/>\nFree registration<br \/>\nInspection of orders<br \/>\nOrder or Delivery status query<br \/>\nDownload invoices<br \/>\nCancellation of orders<br \/>\nTrigger reordering without re-entering data<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-21255b40a37dbb081 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_21255b40a37dbb081\"><a aria-expanded=\"false\" aria-controls=\"21255b40a37dbb081\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-1\" data-target=\"#21255b40a37dbb081\" href=\"#21255b40a37dbb081\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I delete my account? <\/span><\/a><\/h4><\/div><div id=\"21255b40a37dbb081\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_21255b40a37dbb081\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>To delete your customer account please send us an e-mail to info@seanlina. com .<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d6c985b226d865a52 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d6c985b226d865a52\"><a aria-expanded=\"false\" aria-controls=\"d6c985b226d865a52\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-1\" data-target=\"#d6c985b226d865a52\" href=\"#d6c985b226d865a52\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">I forgot my password - what now? <\/span><\/a><\/h4><\/div><div id=\"d6c985b226d865a52\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_d6c985b226d865a52\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you are already registered with your e-mail address, a new password will be sent to you immediately.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-title title fusion-title-3 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:35;line-height:1.16;\"><h3>ordering procedure <\/h3><\/h1><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#3a3a3a;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#6666666;--awb-title-font-family:&quot;Lato&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:17px;--awb-content-font-family:&quot;Source Sans Pro&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5361-2\"><div class=\"fusion-panel panel-default panel-5ea343961ad4599a1 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_5ea343961ad4599a1\"><a aria-expanded=\"false\" aria-controls=\"5ea343961ad4599a1\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-2\" data-target=\"#5ea343961ad4599a1\" href=\"#5ea343961ad4599a1\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Can I place an order by email or phone? <\/span><\/a><\/h4><\/div><div id=\"5ea343961ad4599a1\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_5ea343961ad4599a1\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>We ask you to place your order online via our online shop.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-bcd33f64944b23ae4 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_bcd33f64944b23ae4\"><a aria-expanded=\"false\" aria-controls=\"bcd33f64944b23ae4\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-2\" data-target=\"#bcd33f64944b23ae4\" href=\"#bcd33f64944b23ae4\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">When is the item\/size available again? <\/span><\/a><\/h4><\/div><div id=\"bcd33f64944b23ae4\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_bcd33f64944b23ae4\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you are notified that a product is no longer in stock, you can assume that we will have the missing size back in stock within 10 working days. If you are in a hurry, please choose an alternative product. Once we have recorded the goods receipt, the product\/size is reactivated and is available for purchase.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-title title fusion-title-4 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:35;line-height:1.16;\"><h3>return<\/h3><\/h1><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#3a3a3a;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#6666666;--awb-title-font-family:&quot;Lato&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:17px;--awb-content-font-family:&quot;Source Sans Pro&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5361-3\"><div class=\"fusion-panel panel-default panel-3b2fdd438e67008f6 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3b2fdd438e67008f6\"><a aria-expanded=\"false\" aria-controls=\"3b2fdd438e67008f6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-3\" data-target=\"#3b2fdd438e67008f6\" href=\"#3b2fdd438e67008f6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I return a product? <\/span><\/a><\/h4><\/div><div id=\"3b2fdd438e67008f6\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_3b2fdd438e67008f6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Within 30 days you can exchange or return ordered goods at SEAN &amp; LINA. Goods that cannot be packaged will be collected directly from you by the respective delivery service. SEAN &amp; LINA will bear the costs for the return for you. Download the return form, print it out and fill it out completely. Then you add him to the returns package. For more info look at our <a href=\"https:\/\/seanlina.com\/en\/kostenlose-retouren\/\"> &gt;&gt; free returns &lt;&lt; <\/a>page. To avoid returns due to an incorrect size, please refer to the size chart for each product.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_1_2 1_2 fusion-one-half fusion-column-last\" style=\"--awb-bg-size:cover;width:50%;width:calc(50% - ( ( 4% ) * 0.5 ) );\"><div class=\"fusion-column-wrapper fusion-flex-column-wrapper-legacy\"><div class=\"fusion-title title fusion-title-5 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:35;line-height:1.16;\"><h3>Delivery and shipping <\/h3><\/h1><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#3a3a3a;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#6666666;--awb-title-font-family:&quot;Lato&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:17px;--awb-content-font-family:&quot;Source Sans Pro&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5361-4\"><div class=\"fusion-panel panel-default panel-8352ca535feea99ec fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_8352ca535feea99ec\"><a aria-expanded=\"false\" aria-controls=\"8352ca535feea99ec\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-4\" data-target=\"#8352ca535feea99ec\" href=\"#8352ca535feea99ec\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How long does the delivery take? <\/span><\/a><\/h4><\/div><div id=\"8352ca535feea99ec\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_8352ca535feea99ec\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Our delivery times are 7-14 working days after receipt of payment.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f53bb5c0671bab96b fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f53bb5c0671bab96b\"><a aria-expanded=\"false\" aria-controls=\"f53bb5c0671bab96b\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-4\" data-target=\"#f53bb5c0671bab96b\" href=\"#f53bb5c0671bab96b\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How expensive is the shipping? <\/span><\/a><\/h4><\/div><div id=\"f53bb5c0671bab96b\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_f53bb5c0671bab96b\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Our shipping costs 20$ and above 150$ it is free!<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f520c1d8e21b8203a fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f520c1d8e21b8203a\"><a aria-expanded=\"false\" aria-controls=\"f520c1d8e21b8203a\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-4\" data-target=\"#f520c1d8e21b8203a\" href=\"#f520c1d8e21b8203a\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What do I do if I do not receive my order at all? <\/span><\/a><\/h4><\/div><div id=\"f520c1d8e21b8203a\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_f520c1d8e21b8203a\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you have not received your order within 14 working days of receipt of payment, please contact our service hotline by phone: +49511 97814427 (Mon to Fri 10:00 &#8211; 17:00 hrs except at Holidays).<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-title title fusion-title-6 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:35;line-height:1.16;\"><h3>Vouchers and discounts<\/h3><\/h1><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#3a3a3a;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#666666;--awb-title-font-family:&quot;Lato&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:17px;--awb-content-font-family:&quot;Source Sans Pro&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5361-5\"><div class=\"fusion-panel panel-default panel-9234d96c5f8ff75f5 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_9234d96c5f8ff75f5\"><a aria-expanded=\"false\" aria-controls=\"9234d96c5f8ff75f5\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-5\" data-target=\"#9234d96c5f8ff75f5\" href=\"#9234d96c5f8ff75f5\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How can I redeem a coupon code? <\/span><\/a><\/h4><\/div><div id=\"9234d96c5f8ff75f5\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_9234d96c5f8ff75f5\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Enter the voucher code simply and conveniently at the checkout. There is a separate field on the page for this. The discount is automatically deducted.<\/p>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-99b97cffeb56ba004 fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_99b97cffeb56ba004\"><a aria-expanded=\"false\" aria-controls=\"99b97cffeb56ba004\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-5\" data-target=\"#99b97cffeb56ba004\" href=\"#99b97cffeb56ba004\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Why does my coupon code not work? <\/span><\/a><\/h4><\/div><div id=\"99b97cffeb56ba004\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_99b97cffeb56ba004\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Please note that only one discount campaign can be redeemed per order. Also, check the upper and lower cases as well as spelling in voucher code.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"margin-left: auto;margin-right: auto;margin-top:20px;width:100%;\"><\/div><div class=\"fusion-sep-clear\"><\/div><div class=\"fusion-title title fusion-title-7 sep-underline sep-solid fusion-title-text fusion-title-size-one\" style=\"--awb-margin-top-small:0px;--awb-margin-right-small:0px;--awb-margin-bottom-small:20px;--awb-margin-left-small:0px;\"><h1 class=\"fusion-title-heading title-heading-left fusion-responsive-typography-calculated\" style=\"margin:0;--fontSize:35;line-height:1.16;\"><h3>Payment<\/h3><\/h1><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:13px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#333333;--awb-content-color:#3a3a3a;--awb-icon-box-color:#333333;--awb-toggle-hover-accent-color:#6666666;--awb-title-font-family:&quot;Lato&quot;;--awb-title-font-weight:700;--awb-title-font-style:normal;--awb-title-font-size:17px;--awb-content-font-family:&quot;Source Sans Pro&quot;;--awb-content-font-style:normal;--awb-content-font-weight:400;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-5361-6\"><div class=\"fusion-panel panel-default panel-dbf0b22d9d050cdeb fusion-toggle-no-divider\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_dbf0b22d9d050cdeb\"><a aria-expanded=\"false\" aria-controls=\"dbf0b22d9d050cdeb\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-5361-6\" data-target=\"#dbf0b22d9d050cdeb\" href=\"#dbf0b22d9d050cdeb\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What are the payment options? <\/span><\/a><\/h4><\/div><div id=\"dbf0b22d9d050cdeb\" class=\"panel-collapse collapse\" aria-labelledby=\"toggle_dbf0b22d9d050cdeb\"><div class=\"panel-body toggle-content fusion-clearfix\">With us you can pay comfortably and safely per:<br \/>\nPayPal<br \/>\ncredit card<br \/>\ndebit<br \/>\nimmediate transfer<\/p>\n<p>The order will be processed after receipt of the payment. The invoice in PDF format will be sent by email after production. If you have any problems with your payment, please contact our service hotline at Tel: 0511 97814427 (Mon to Fri 10:00 &#8211; 17:00 except holidays).<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-clearfix\"><\/div><\/div><\/div><\/div><\/div><\/p>","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-5361","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>FAQ - Frequently Asked Questions | SEAN &amp; LINA Onlineshop<\/title>\n<meta name=\"description\" content=\"All information about orders, shipping, delivery, payment methods, returns, promotions, vouchers, customer service can be found in our FAQs.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/seanlina.com\/en\/faq-haeufig-gestellte-fragen\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ - Frequently Asked Questions | SEAN &amp; 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