If the waiting time is too long, we will automatically split the shipment, i. e. you will receive the deliverable items and the delayed items will follow in a separate package. If we have your e-mail address, we will send you a delivery confirmation informing you that your order has been sent in several packages.
The ordered articles are packed by us as quickly as possible and handed over to our logistics partner ready for dispatch. Please note that we do not influence delays caused by our logistics partner.
You can find out the current status of your parcel at any time on the basis of your parcel identification number/shipment number if the shipping method does not provide for parcel tracking. You will receive further information on tracking and tracing in your delivery confirmation by e-mail or from our customer service by telephone.
Do I have to pay anything? Our standard shipping and returns are always free of charge. Your parcel will be shipped for € 4. 50 per express – the shipping fee for this remains the same even if you return it.