Delivery and Shipment
delivery period
The delivery time for items is usually 2 to 3 working days from receipt of payment.
shipping items
Some items are shipped as shipping items due to their size or weight. The delivery date will be agreed with you by the shipping company. delivery
time information
The exact delivery time for your order will be displayed in your shopping cart when ordering online and personally communicated to you by our employees when ordering by telephone. If you have provided us with your e-mail address when placing your order, we will also send you an order confirmation in which you will receive a confirmation of the delivery time. Your e-mail address will also be used to provide you with other helpful information in connection with your order, such as B. Delivery and return confirmations or free payment reminders.
delays
If some articles are not available at short notice or the promised delivery time is delayed, you will be informed by us by e-mail.
shipment splitting
If the waiting time is too long, we will automatically split the shipment, i. e. you will receive the deliverable items and the delayed items will follow in a separate package. If we have your e-mail address, we will send you a delivery confirmation informing you that your order has been sent in several packages.
logistics partner
The ordered articles are packed by us as quickly as possible and handed over to our logistics partner ready for dispatch. Please note that we do not influence delays caused by our logistics partner.
Order Status
You can find out the current status of your parcel at any time on the basis of your parcel identification number/shipment number if the shipping method does not provide for parcel tracking. You will receive further information on tracking and tracing in your delivery confirmation by e-mail or from our customer service by telephone.
Do I have to pay anything? Our standard shipping and returns are always free of charge. Your parcel will be shipped for € 4. 50 per express – the shipping fee for this remains the same even if you return it.