FAQ – Frequently Asked Questions
customer account
Free registration
Inspection of orders
Order or Delivery status query
Download invoices
Cancellation of orders
Trigger reordering without re-entering data
To delete your customer account please send us an e-mail to info@seanlina. com .
If you are already registered with your e-mail address, a new password will be sent to you immediately.
ordering procedure
We ask you to place your order online via our online shop.
If you are notified that a product is no longer in stock, you can assume that we will have the missing size back in stock within 10 working days. If you are in a hurry, please choose an alternative product. Once we have recorded the goods receipt, the product/size is reactivated and is available for purchase.
return
Within 30 days you can exchange or return ordered goods at SEAN & LINA. Goods that cannot be packaged will be collected directly from you by the respective delivery service. SEAN & LINA will bear the costs for the return for you. Download the return form, print it out and fill it out completely. Then you add him to the returns package. For more info look at our >> free returns << page. To avoid returns due to an incorrect size, please refer to the size chart for each product.
Delivery and shipping
Our delivery times are 7-14 working days after receipt of payment.
Our shipping costs 20$ and above 150$ it is free!
If you have not received your order within 14 working days of receipt of payment, please contact our service hotline by phone: +49511 97814427 (Mon to Fri 10:00 – 17:00 hrs except at Holidays).
Vouchers and discounts
Enter the voucher code simply and conveniently at the checkout. There is a separate field on the page for this. The discount is automatically deducted.
Please note that only one discount campaign can be redeemed per order. Also, check the upper and lower cases as well as spelling in voucher code.
Payment
PayPal
credit card
debit
immediate transfer
The order will be processed after receipt of the payment. The invoice in PDF format will be sent by email after production. If you have any problems with your payment, please contact our service hotline at Tel: 0511 97814427 (Mon to Fri 10:00 – 17:00 except holidays).